Preferred Airlines - Training Tape # 14 - Customer Apathy

Thank you for calling Preferred airline, this is Brian, how can I help you? I'm sorry that your trip was interrupted, I hope I can help you understand what happened. Once you arrived at your connecting airport, too many people showed with maps to your destination to fly. Yes maam, I understand you had a boarding pass and a seat, but that does not matter. If too many people show up, we start boarding passes and seats are prioritized. I sympathize, butapparently there were other paid on that flight, which have more than you. No - no - in the event that you paid so much as the next passenger waiting on the free space, then the passenger flying with us to go get the least. Yes, you'd think our frequent flyer get preference, but since we know that they have no choice but to them that we were the ones that fly are the least expected of us. No, unlike other companies, preferential price airline not a common carrier. We are a peanutDealers so that we may discriminate as much as we want. Sorry ma'am calm down, please. We did not write the laws, we only take full advantage of them. But we have flights every hour, so were just delay your later arrival. Yes, his looks pretty full all day. Yes, you are subject to the same situation, if you pay less, or we often Ma'am, I can not keep talking to you when you scream so amusing. What was the question? No, I'm sorry you can not do thateither. As ...

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